Your customers do not think in channels — they think in problems. Helpry squads cover all of it under one playbook, one QA rubric and one dashboard.
< 2h
Email first response
Your inbox, run like an operation. Macros, tagging, SLAs and a clean queue at the end of every shift.
38s
Average chat pickup
Real humans on chat, WhatsApp and DM — answering in seconds while the cart is still open.
99.2%
Answer rate
Inbound lines, outbound win-backs and escalation calls handled by agents who sound like your brand.
15 min
Escalation SLA
Comments, DMs and public reviews answered fast — so the loudest voice about your brand is yours.
-47%
WISMO volume
WISMO, returns, exchanges, refunds and chargebacks — the unglamorous work that quietly eats your margin.
3.1x
Typical ROI
Support that pays for itself. Sizing help, product matching and rescue flows that turn questions into orders.
No six-week discovery phase, no slide deck theatre. A structured two-week ramp with your sign-off at every gate.
A 30-minute call, then a teardown of your queue: volume, drivers, tooling, tone and the SLAs you actually want to hit.
We assemble and introduce your named agents and CX lead. You interview them. Nobody joins your squad without your sign-off.
We write the macro library, escalation tree and brand-voice guide, then run your squad through live shadowing on real tickets.
Squad takes the queue. Weekly metrics, monthly readouts, and a standing plan to cut ticket volume quarter over quarter.
“We went from a 3-day email backlog to a clean queue in under three weeks. The part nobody warns you about is how much calmer the whole company gets when support is actually handled.”
3 days → 47 min
First response time
“Black Friday used to be the week we all dreaded. Helpry surged our squad from six to nineteen agents and we never went above a 4-minute chat wait. Nothing broke.”
19 agents
Peak surge capacity
“The monthly voice-of-customer report changed our roadmap. They showed us two product fixes that removed a third of our ticket volume permanently.”
-33%
Ticket volume, 2 quarters
Bring your ticket volume and channel mix. We'll come back with the squad shape, the coverage window and the number.
No contract · 14-day go-live · Cancel with 30 days notice