Thirty minutes. Real numbers.
No discovery deck and no sales sequence. Tell us what your queue looks like and we'll tell you exactly what we'd do about it.
Prefer to skip the form?
- Email hello@helpry.com
- Phone +1 (415) 555-0182
- Head office One Market St, Suite 3600 · San Francisco, CA
What happens next
- 1 You tell us what's breaking Volume, channels, tooling, the coverage window you wish you had. Fifteen minutes of honest diagnosis.
- 2 We come back with a squad shape Headcount, shift pattern, channel split and a number — usually within one business day of the call.
- 3 Fourteen days to live If it is a fit, we start the ramp. You approve every agent before they touch a real conversation.
Currently onboarding
We have capacity for six new brands before peak season. Ramps starting after mid-October will not be live for Black Friday.
Asked on almost every call
Fourteen days is our average from kickoff to your squad owning the queue, and we have gone live in seven when a client was in genuine trouble. Days 1–5 are discovery and squad selection, days 6–12 are training and live shadowing, and day 14 is handover. You approve every agent before they touch a real ticket.
On Growth and Enterprise they are dedicated and named — you interview them, you know their faces, and they stay on your brand. Starter uses a shared squad that still works exclusively within e-commerce, which keeps the rate low for brands under roughly 800 tickets a month.
A loaded in-house support seat in the US runs about $28 an hour once you count salary, benefits, payroll tax, tooling, management and attrition. Helpry starts at $6 an hour with no recruiting, no equipment and no severance risk. Most brands land between 55% and 70% savings — the calculator on our pricing page will show your number.
Yes. We work in your tools, under your brand, using your logins and your macros. Our agents are already fluent in Gorgias, Zendesk, Re:amaze, Freshdesk, Intercom and Front, and we budget training time for anything proprietary. Your customers never learn that support is outsourced.
Surge capacity is built into Growth and Enterprise. We forecast with you six weeks out, pre-train a bench against your playbooks, and scale the squad up for the peak and back down after. Brands routinely triple their squad for peak week without a wait-time change.