Priced per hour. No surprises.
You pay for covered agent hours — not seats, not tickets, not a percentage of your revenue. Month-to-month after a 30-day ramp.
Starter
For brands under ~800 tickets a month who need the queue handled properly.
- Shared squad, 8×5 coverage
- Email + live chat channels
- Helpdesk setup & macro library
- Weekly metrics report
- 48-hour onboarding SLA
- Email support from your CX lead
Growth
Our most-chosen plan. Named agents, every channel, round-the-clock.
- Dedicated named agents, 24/7/365
- All channels — email, chat, voice, social
- Order ops, returns & chargebacks
- Dedicated CX manager + QA scoring
- AI co-pilot layer included
- Monthly voice-of-customer readout
- Peak-season surge capacity
Enterprise
Multi-region, multilingual operations with contractual SLAs and dedicated QA.
- Multilingual squads across 12 languages
- Contractual SLAs with credits
- Dedicated QA analyst + BI dashboards
- Custom integrations & API access
- SOC 2, GDPR, HIPAA-ready workflows
- Named executive sponsor
- Quarterly on-site business reviews
All plans include onboarding, playbook build, helpdesk configuration and your live dashboard.
See your number in ten seconds
Move the sliders to match your current setup. This is the same arithmetic we walk through on the discovery call — we just let you do it first.
Step 1 — your team today
Tell us what support costs you now
Salary + benefits + payroll tax + tooling + management.
Helpry plan
How we get there
× × 52 weeks = agent hours a year.
At that is a year in-house, against with Helpry.
Every plan includes onboarding, playbook build, helpdesk configuration, QA scoring and your live dashboard — there is no separate setup fee on top of the hourly rate.
Step 2 — what you’d save
Per month
Per year
than running it in-house.
Savings accrued
Month 1 → 12
- Agent hours / year
- Recruiting cost
- $0
- Time to go live
- 14 days
Estimate only. Your real quote depends on volume, channel mix, languages and coverage window — we size it on the discovery call, free.
Before you commit
Fourteen days is our average from kickoff to your squad owning the queue, and we have gone live in seven when a client was in genuine trouble. Days 1–5 are discovery and squad selection, days 6–12 are training and live shadowing, and day 14 is handover. You approve every agent before they touch a real ticket.
On Growth and Enterprise they are dedicated and named — you interview them, you know their faces, and they stay on your brand. Starter uses a shared squad that still works exclusively within e-commerce, which keeps the rate low for brands under roughly 800 tickets a month.
A loaded in-house support seat in the US runs about $28 an hour once you count salary, benefits, payroll tax, tooling, management and attrition. Helpry starts at $6 an hour with no recruiting, no equipment and no severance risk. Most brands land between 55% and 70% savings — the calculator on our pricing page will show your number.
Yes. We work in your tools, under your brand, using your logins and your macros. Our agents are already fluent in Gorgias, Zendesk, Re:amaze, Freshdesk, Intercom and Front, and we budget training time for anything proprietary. Your customers never learn that support is outsourced.
Surge capacity is built into Growth and Enterprise. We forecast with you six weeks out, pre-train a bench against your playbooks, and scale the squad up for the peak and back down after. Brands routinely triple their squad for peak week without a wait-time change.
Ten percent of conversations are scored every week against a rubric you sign off on, and results go into a coaching loop with your CX manager rather than into a report nobody reads. You get weekly metrics, a monthly voice-of-customer readout, and a live dashboard you can open at any hour.
No. Every plan is month-to-month after an initial 30-day ramp, cancellable with 30 days notice. We would rather earn the next month than trap you in the last one.
SOC 2 Type II controls, GDPR and CCPA request workflows, encrypted managed devices, least-privilege access scoped per agent, and full audit logging. Agents work from secured facilities or vetted home setups with device management, and every contract includes a DPA.
Get a real quote, not a brochure.
Thirty minutes, your actual ticket data, and a squad size with a number attached. If the maths doesn't work for you, we'll say so.
No contract · 14-day go-live · Cancel with 30 days notice