Helpry builds dedicated support squads for e-commerce brands — named agents trained on your stack, answering in your voice across every channel. Live in 14 days, from $6 an hour.
measured across 706 conversations
First reply
43m
Open queue
141
CSAT
4.33
Conversations · 24h
12 resolved
Ms. Wilma Gutmann III ·Do you ship to the Canary Islands?
Angelo Kuhlman ·Damaged delivery — freight claim
Dr. Fleta Rodriguez ·Bulk order for a corporate gift
Figures computed live from the Helpry operations database
Trusted by the brands your customers already buy from
One squad, one set of playbooks, one dashboard. No handing your customers between three different vendors who never talk to each other.
< 2h
Email first response
Your inbox, run like an operation. Macros, tagging, SLAs and a clean queue at the end of every shift.
38s
Average chat pickup
Real humans on chat, WhatsApp and DM — answering in seconds while the cart is still open.
99.2%
Answer rate
Inbound lines, outbound win-backs and escalation calls handled by agents who sound like your brand.
15 min
Escalation SLA
Comments, DMs and public reviews answered fast — so the loudest voice about your brand is yours.
-47%
WISMO volume
WISMO, returns, exchanges, refunds and chargebacks — the unglamorous work that quietly eats your margin.
3.1x
Typical ROI
Support that pays for itself. Sizing help, product matching and rescue flows that turn questions into orders.
No six-week discovery phase, no slide deck theatre. A structured two-week ramp with your sign-off at every gate.
A 30-minute call, then a teardown of your queue: volume, drivers, tooling, tone and the SLAs you actually want to hit.
We assemble and introduce your named agents and CX lead. You interview them. Nobody joins your squad without your sign-off.
We write the macro library, escalation tree and brand-voice guide, then run your squad through live shadowing on real tickets.
Squad takes the queue. Weekly metrics, monthly readouts, and a standing plan to cut ticket volume quarter over quarter.
Not launch-week quotes. These are brands who have run their entire support operation through Helpry for at least two quarters.
“We went from a 3-day email backlog to a clean queue in under three weeks. The part nobody warns you about is how much calmer the whole company gets when support is actually handled.”
3 days → 47 min
First response time
“Black Friday used to be the week we all dreaded. Helpry surged our squad from six to nineteen agents and we never went above a 4-minute chat wait. Nothing broke.”
19 agents
Peak surge capacity
“The monthly voice-of-customer report changed our roadmap. They showed us two product fixes that removed a third of our ticket volume permanently.”
-33%
Ticket volume, 2 quarters
“I interviewed every agent before they touched our queue. Two years later it is the same four people. They know our customers better than some of our own team.”
0%
Squad turnover, 24 months
“Support went from a cost line to a revenue line. Pre-sales chat alone pays for the entire contract about four times over.”
4.1x
Return on support spend
“Cheap outsourcing costs you customers. This is the first partner where the CSAT went up after we handed the queue over, not down.”
4.6 → 4.9
CSAT after transition
Fourteen days is our average from kickoff to your squad owning the queue, and we have gone live in seven when a client was in genuine trouble. Days 1–5 are discovery and squad selection, days 6–12 are training and live shadowing, and day 14 is handover. You approve every agent before they touch a real ticket.
On Growth and Enterprise they are dedicated and named — you interview them, you know their faces, and they stay on your brand. Starter uses a shared squad that still works exclusively within e-commerce, which keeps the rate low for brands under roughly 800 tickets a month.
A loaded in-house support seat in the US runs about $28 an hour once you count salary, benefits, payroll tax, tooling, management and attrition. Helpry starts at $6 an hour with no recruiting, no equipment and no severance risk. Most brands land between 55% and 70% savings — the calculator on our pricing page will show your number.
Yes. We work in your tools, under your brand, using your logins and your macros. Our agents are already fluent in Gorgias, Zendesk, Re:amaze, Freshdesk, Intercom and Front, and we budget training time for anything proprietary. Your customers never learn that support is outsourced.
Surge capacity is built into Growth and Enterprise. We forecast with you six weeks out, pre-train a bench against your playbooks, and scale the squad up for the peak and back down after. Brands routinely triple their squad for peak week without a wait-time change.
Ten percent of conversations are scored every week against a rubric you sign off on, and results go into a coaching loop with your CX manager rather than into a report nobody reads. You get weekly metrics, a monthly voice-of-customer readout, and a live dashboard you can open at any hour.
No. Every plan is month-to-month after an initial 30-day ramp, cancellable with 30 days notice. We would rather earn the next month than trap you in the last one.
SOC 2 Type II controls, GDPR and CCPA request workflows, encrypted managed devices, least-privilege access scoped per agent, and full audit logging. Agents work from secured facilities or vetted home setups with device management, and every contract includes a DPA.
Book a 30-minute call. We will map your ticket drivers, size the squad you actually need, and show you the number — before you commit to anything.
No contract · 14-day go-live · Cancel with 30 days notice